Some customers who ordered and are still waiting for an Elite Strap and Elite Battery Strap for Quest 2 have received an email from Oculus that maintains their shipments will be delayed, as the company is currently investigating user complaints likely surrounding premature breakage first spotted in late October.

Reports of Elite Strap failures first materialized on Reddit late last month, with multiple users in the following days detailing the same issue: even when treated gently, a percentage of users are experiencing cracks and complete breakages of the straps’ plastic side struts.

Image courtesy ‘Hmoomh505’

Here’s the email Oculus sent out to customers yesterday evening:

Dear [Person’s name],

We are reaching out to inform you that we won’t be…

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